1. Under what conditions and when can I get the refund?
Refund is possible under the following conditions:
a. Order is cancelled upon request.
To cancel the order, please call  , or else you may write to fct@FlowersChennaiToday.com
The amount of refund related to an order cancellation is as follows
| Amount Refunded |
Conditions |
| 100% |
when credit card has not been charged and flowers/gifts have not been ordered from
our supplier. |
| 90% |
when credit card has been charged and flowers have not been ordered from
our supplier. |
| 30% |
after flowers/gifts have been ordered from our supplier. |
| 0% |
after the flower/gift leaves our shop/office. |
b. Recipient not satisfied with the flowers/gifts delivered.
If the recipient is not satisfied with the flowers/gifts delivered due to unfresh flowers or disappointed due to quality, the customer who ordered the Flowers/Gifts will be given 100% refund, provided that
» The recipient refuses to accept the Flowers/Gifts and returns the same right away at the address mentioned on the Delivery Order in undamaged condition.
AND
» Customer writes to us a mail about the reason of dissatisfaction. Please state the Transaction ID, the sender and the recipient's name in the Email Form. This feedback will be used to help us to develop our customer service.
c. Unavailability of flower/gift types or colors
If the customer has ordered the flower/gift types or colors that are not available (e.g. due to supply deficit) at that particular moment and cannot be fulfilled within the specified time, the customer will be informed and will be given 100% refund.
d. Destination of delivery is beyond our coverage
In case any area is out of Chennai or in case any area is not reachable in Chennai for any reason-it is beyond our control.
2. How do you carry out the process of refund?
Refund will be carried out within three days, just the once any one of the aforesaid criteria is met. Once the refund has been successfully processed, you will receive a refund notice via email. For security purpose you should keep this refund notification for checking against your monthly credit card bill.
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